Category: Status

American Express’s Rewards Abuse Team (RAT) is a lot an economic recession – they show up every few years and chip away at your game, piece by piece. And just like a potential recession in the American Economy, they’ve decided that 2023 is a great year for a resurgence after taking a multi-year hiatus. Hooray I guess?

Here’s what they’re up to now:

Clawbacks

Clawbacks of Membership Rewards points started in earnest in June, and continue to happen weekly on Tuesday nights or Wednesday mornings. When clawbacks happen:

  • They clawback obvious manufactured spend at several merchants
  • They focus on cards that had a statement close in the prior week
  • They don’t usually get everything, just a few targeted charges
  • You’ll get an email letting you know that they’ve removed points from your account, and they’ll probably reference the wrong card because of course they do
  • The Membership Rewards team can tell you exactly which transactions caused the clawbacks

We haven’t seen clawbacks on co-branded cards yet, and for the most part not on sign-up bonuses either. Currently it appears that AmEx is guessing about what you’re buying and not getting any actual transaction data and as a result you can throw them off with a little creativity.

Blocking Earnings at Retailers

Some retailers like MasterCardGiftCard.com are no longer earning points for purchases, and spend isn’t counting toward sign-up bonuses either. That said, this is an improvement from late 2022 when these stores were showing up as cash advances.

Tightening Application Rules

Some Platinum cards famously side-skirted certain limits. With last week’s Platinum changes, most or all of those angles seem to have dried up. That said, remember that American Express almost never pulls a credit report for existing account holders so I don’t see a downside to trying a few things if you’re so inclined.

Tightening Financial Review Stanards

If you were involved in a fitness club that took an unfortunate turn of events and you had significant chargebacks on your account, you’ve probably been sent into something that’s like financial review purgatory. In this version of hell your account is suspended, 30 days later the suspension is lifted (probably by an automated process), and then a day later you’re suspended again (also probably by an automated process). I can’t imagine it’ll last forever but so far I’m sure it feels like it. (Side note, never forget The Sneak Attack Strike Back, but with American Express it’ll probably take at least a year’s closure for a financial review to drop off of your accounts.)

Everything Changes

Everything’s always changing in churning and manufactured spend, and this is no different. To thrive, be nimble and adjust to the new landscape.

Have a nice weekend!

The Rewards Abuse Team’s official office mug.

Confession time: It may surprise you to find out that I regularly travel. Shocker, right? In February I was visiting Phoenix, AZ for an extended weekend trip. If this were a normal travel blog maybe I’d embellish the post with information about the Hyatt™ Hotels® I stayed at, the National Car™ Executive Aisle® selection, and the new PHX™ SkyTrain® to the Rental Car Center©, but none of that is germane to today’s topic: Chase Sapphire Reserve’s primary rental car collision insurance. (Oops, did I need an ® there too?)

The Crash

I rented with National, and the Executive Aisle had a new Audi S4 sedan with about 400 miles on the odometer. I took that car Thursday night for an extended weekend rental.

On Saturday afternoon, I was driving in the left lane a straight road with two lanes going in each direction and a middle turn lane (here’s the Google Street View for the visual learners out there). There was a strip mall on the right side and a stopped, beat-up Nissan Altima waiting to turn left at the parking lot exit (wanting to go the opposite direction as me). Inexplicably, the Nissan accelerated out of the strip mall as I was passing by, slamming into the right side of my car and causing it to spin about 270 degrees into a screeching halt.

Immediately thereafter, I swore, looked for a spot to move the car, then drove out of the middle of the road into an empty lot a few feet away. The Nissan driver followed me.

The Damage

Fortunately, no one was hurt in the accident. I was by myself, and the other car had five passengers. The Audi on the other hand looked pretty rough – the passenger doors were banged in, the rear axel was bent or broken, the rear tire was flat and the rear rim was bent. It’s frankly impressive that I was able to get the thing out of the middle of the road under its own power.

The Nissan’s front bumper was dragging on the ground and the front panels were pretty bent, but it was drivable.

The Immediate Aftermath

I got out of my car and the Nissan driver offered a few hundred in cash to forget the whole thing 😂, I declined and called the police. After about an hour the police came, cited the other driver for driving with an expired license and failure to yield, and wished me good luck.

After calling the police, I called National’s emergency roadside assistance line (which by the way, is probably the best customer service line I’ve dealt with in the last decade), and gave them a rundown of what happened. National was great, they:

  • Sent a link to my phone for a free Uber ride to the airport to get a new car
  • Offered to call and coordinate with family and emergency services
  • Arranged for a new car at the airport
  • Scheduled a tow truck to come take the Audi

Tip for the future: You don’t need to wait for the towing company to come, or at least I didn’t have to. You can just leave the keys in the center console and never look at the car again as long as it’s not causing a public safety hazard.

I got to the airport, grabbed a new car, and drove back to my hotel to deal with insurance.

Insurance

I called the other driver’s insurance to file a claim, and I filed an initial accident report and uploaded pictures at eclaimsline.com, the handler for Chase’s rental car insurance. I also ordered a copy of the police report from the Phoenix police department to send to eclaimsline. (Which was perhaps the biggest ordeal of the whole process, Phoenix is weird! But, I digress.)

That was it for about a month, until National’s “Damage Recovery Unit” sent me a repair estimate for the car via email and USPS. The estimate was approximately $16,000, well under the Sapphire Reserve’s $75,000 limit. I uploaded that document to eclaimsline too.

After two more months and a phone call to check status, I got an email from eclaimsline saying that my claim was approved, a check was sent to National, and I didn’t need to take any further action. About two weeks after that, National sent me a letter via email and USPS saying that they consider the matter settled and closed.

Other Notes

  • I was concerned that National wouldn’t let me rent any more cars with the outstanding damage, but that wasn’t an issue. Between the accident and the resolution I had a half dozen National rentals that went smoothly.
  • As far as I can tell based on a call with the other driver’s insurance, eclaimsline never tried to get the other insurance to pay for the damage to the Audi. They just covered it themselves.
  • I’m not here to sell you credit cards, but I will say that I’ll be happy to pay the annual fee to keep the Chase Sapphire Reserve in my wallet for its rental insurance. Of course, if you do it right in concert with a Freedom you may have a negative annual fee so that also helps.

Happy Tuesday friends!

A replica of my police report from the Phoenix police department.

  1. Chase has three new bonuses for opening a business checking account by August 3, bringing new money into the account within 30 days, and maintaining it there for 60. The tiers:

    – $300 for $2,000 in deposits
    – $500 for $15,000 in deposits
    – $750 for $30,000 in deposits

    If you’re playing games with Chase cards, I very much suggest skipping these offers, but they can be a good option for less active players. Sometimes the codes can be sold after you can no longer sign up for them for what it’s worth.
  2. AA is selling status through targeted personal offers:

    – Gold for between $350 and $1,000
    – Platinum for between $1,000 and $1,800

    They’ll also sell you the status for miles at the exchange rate of $0.01 per mile. Since no one asked for my opinion, I’m going to, err, share it anyway: These prices range somewhere between meh and lol, or extrapolating geographically somewhere between Amarillo and Lubbock. (Thanks to VFTW)
  3. Delta has a SkyMiles sale for 34,000 miles each way in Delta One to and from Bogota, Columbia. When booking double check that you’re not getting a standard domestic first class seat, unless you’re a masochist of course.

Have a nice weekend!

Pictured: AA’s premium status shop somewhere between Amarillo and Lubbock.

  1. United has a new iteration of the MileagePlay quarterly promotion, registration required and offers vary.

    My promotion was book and fly at least three $175 trips in the next 60 days for 8,700 MileagePlus miles. That’s a solid 2 out of 10 in my scoring book which is on par for United.
  2. Do this now: Register for Radisson Rewards Q2 promo for 5,000 bonus points per stay through June 30.
  3. Spirit Airlines has a status match promotion that costs $99 for the privilege of matching. The status is good for 12 months, and will get you a free carry-on and free checked bag, a free change once per itinerary, better seating, and a snack and drink on each flight.

    At least you won’t be flying Southwest? (Ok, I’m mostly kidding, but I’d take a Spirit Big Front Seat over a Southwest flight, which isn’t complimentary in the match.)
  4. There’s a $600 personal checking sign-up bonus with US Bank for accounts opened by April 11 using promo code 2023MAR. To qualify, you need $10,000 in direct deposits or “direct deposits” spread out over 90 days.

    Everyone’s going to tell you that you also need to be in US Bank’s footprint to qualify, but that’s a half truth at best. If you’re not in their footprint, open a brokerage account, wait a couple of days, then apply for the checking account to bypass the footprint requirement. (Thanks to FM)
  5. The Citi AA Platinum Select credit card has a really good sign-up bonus through :

    – 75,000 AA miles after $3,500 in purchases in four months
    – No annual fee for the first year, $99 after

    If you were banned by Toby you can probably still get back in and get this bonus, just use a new address, a slight name variation, and a new phone number. Also, get a PreCheck number and use that if you had Global Entry when shutdown, or vice-versa.
  6. AA’s eshopping portal has a bonus 500 miles with $200 or more in cumulative spend through April 10. I just checked and there’s breaking news: giftcards.com is still absent from the portal.

United’s demonstrating it’s consistent 2 out of 10: The lowrider hydraulic Boeing.

  1. The Citi Shop Your Way Rewards Mastercard, an original MEAB Unsung Hero, now allows for points redemption to Visa e-gift cards at the same redemption rate as other gift cards, making this the new best points cash-out option and making the card even more valuable.
  2. Lowe’s has an in-store promotion for a $15 Lowe’s gift card with the purchase of a $200 Mastercard gift card. The Mastercards are Pathward and have an activation fee of $5.95 to $7.95 depending on the variety, and the resale rates on the Lowe’s card are between 82% and 84% making this a profitable deal without considering credit card rewards.

    There’s a limit of two per $15 Lowe’s cards per email address, but someone told me it’s possible to get more than one email address. I know, sounds weird right?
  3. Fake Points Travel Blogger notes that the Bilt credit card company (Bilt Technologies, Inc) is suing another company also named Bilt (technically BILT, Inc) over trademark infringement for a mobile app that’s existed longer than credit card company, and that lawsuit spawned a counter-suit. Also revealed in court filings is that since its inception, the credit card Bilt has made a total of $41.4 million in revenue through January of this year.

    The action item on this one? Start thinking up new names for the Bilt rewards program and share them around your circles. I can’t wait to hear what you come up with.
  4. Reader Kevin was the first to let me know that there’s good (?) news to go along with yesterday’s bad news that Walmart has $3.74 load fees BlueBird cards: You can now load BlueBird cards at Family Dollar fee-free, just like with Serve cards.
  5. You’d better sit down for this, because I think you’re going to be blown away, err, wait. The opposite actually:

    Staples will be selling fee free $200 Visa gift cards in-store starting Sunday and running through the following Saturday, limit eight per transaction. As usual, try for multiple transactions back-to-back to minimize the time spent in a 12,000 square foot store manned by two employees, one of whom is in the back room watching TikTok.
  6. American Express’s Delta co-brand cards have increased sign up bonuses:

    – Personal Gold: 75,000 SkyMiles after $2,000 spend in six months
    – Personal Platinum: 75,000 SkyMiles and 10,000 MQM after $5,000 spend in six months
    – Personal Reserve: 100,000 SkyMiles and 10,000 MQM after $5,000 spend in six months

    AmEx used their random number generator with these offers so if you don’t see them, switch browsers, go incognito, connect to a VPN, try mobile, yell at Richard Kerr between lawsuits, or something similar until you do see them. (Thanks to rep-swe)

Have a nice weekend!

The real surprise isn’t Staples, it’s what’s at the bottom of the slide.

No doubt you’ve heard from dozens or hundreds of sources about Silicon Valley Bank’s collapse, and while it looks like all deposits will be available and accessible, we can still learn something here.

First, let’s talk about some of the relevant ripple effects that we’ve seen over the weekend:

Next, we can project a bit about what will happen in our game based on these datapoints:

  • Bank bonuses will become more important from a risk avoidance perspective for high net-worth individuals and businesses in case the next failure doesn’t have assets to cover beyond FDIC limits and the Fed’s new emergency fund doesn’t come through
  • Banks will be more willing to offer bonuses in the short to medium term to win new high net-worth customers
  • Credit card companies sign-up bonuses will probably go down because banks will want to increase their banking bottom line in the short term
  • Big banks will offer more credit card incentives for deposit holders to keep them locked into the ecosystem (like BoA’s Premium Rewards program) – JPMC is a notable exception to this though
  • FinTechs will be less rewarding as competition lags and the need to diversify banking partner risk increases
  • Businesses and characters that need loans to continue may find themselves in a rough spot because long term financing prospects look hard and expensive

Blah, blah, blah, how about something immediately actionable poindexter MEAB? Fine, let’s get back to basics: Office Depot/OfficeMax has $15 back on $300 or more in Mastercard gift cards through Saturday. These are Metabank Pathward gift cards, so as always, have a liquidation plan in place (unlike Silicon Valley Bank, amirite?)

An excerpt from the Silicon Valley Bank rate hedging playbook.

  1. The Citi Shop Your Way Rewards Mastercard, an original MEAB Unsung Hero, now allows for points redemption to Visa e-gift cards at the same redemption rate as other gift cards, making this the new best points cash-out option and making the card even more valuable.
  2. Lowe’s has an in-store promotion for a $15 Lowe’s gift card with the purchase of a $200 Mastercard gift card. The Mastercards are Pathward and have an activation fee of $5.95 to $7.95 depending on the variety, and the resale rates on the Lowe’s card are between 82% and 84% making this a profitable deal without considering credit card rewards.

    There’s a limit of two per $15 Lowe’s cards per email address, but someone told me it’s possible to get more than one email address. I know, sounds weird right?
  3. Fake Points Travel Blogger notes that the Bilt credit card company (Bilt Technologies, Inc) is suing another company also named Bilt (technically BILT, Inc) over trademark infringement for a mobile app that’s existed longer than credit card company, and that lawsuit spawned a counter-suit. Also revealed in court filings is that since its inception, the credit card Bilt has made a total of $41.4 million in revenue through January of this year.

    The action item on this one? Start thinking up new names for the Bilt rewards program and share them around your circles. I can’t wait to hear what you come up with.
  4. Reader Kevin was the first to let me know that there’s good (?) news to go along with yesterday’s bad news that Walmart has $3.74 load fees BlueBird cards: You can now load BlueBird cards at Family Dollar fee-free, just like with Serve cards.
  5. You’d better sit down for this, because I think you’re going to be blown away, err, wait. The opposite actually:

    Staples will be selling fee free $200 Visa gift cards in-store starting Sunday and running through the following Saturday, limit eight per transaction. As usual, try for multiple transactions back-to-back to minimize the time spent in a 12,000 square foot store manned by two employees, one of whom is in the back room watching TikTok.
  6. American Express’s Delta co-brand cards have increased sign up bonuses:

    – Personal Gold: 75,000 SkyMiles after $2,000 spend in six months
    – Personal Platinum: 75,000 SkyMiles and 10,000 MQM after $5,000 spend in six months
    – Personal Reserve: 100,000 SkyMiles and 10,000 MQM after $5,000 spend in six months

    AmEx used their random number generator with these offers so if you don’t see them, switch browsers, go incognito, connect to a VPN, try mobile, yell at Richard Kerr between lawsuits, or something similar until you do see them. (Thanks to rep-swe)

Have a nice weekend!

The real surprise isn’t Staples, it’s what’s at the bottom of the slide.

  1. The Citi Shop Your Way Rewards Mastercard, an original MEAB Unsung Hero, now allows for points redemption to Visa e-gift cards at the same redemption rate as other gift cards, making this the new best points cash-out option and making the card even more valuable.
  2. Lowe’s has an in-store promotion for a $15 Lowe’s gift card with the purchase of a $200 Mastercard gift card. The Mastercards are Pathward and have an activation fee of $5.95 to $7.95 depending on the variety, and the resale rates on the Lowe’s card are between 82% and 84% making this a profitable deal without considering credit card rewards.

    There’s a limit of two per $15 Lowe’s cards per email address, but someone told me it’s possible to get more than one email address. I know, sounds weird right?
  3. Fake Points Travel Blogger notes that the Bilt credit card company (Bilt Technologies, Inc) is suing another company also named Bilt (technically BILT, Inc) over trademark infringement for a mobile app that’s existed longer than credit card company, and that lawsuit spawned a counter-suit. Also revealed in court filings is that since its inception, the credit card Bilt has made a total of $41.4 million in revenue through January of this year.

    The action item on this one? Start thinking up new names for the Bilt rewards program and share them around your circles. I can’t wait to hear what you come up with.
  4. Reader Kevin was the first to let me know that there’s good (?) news to go along with yesterday’s bad news that Walmart has $3.74 load fees BlueBird cards: You can now load BlueBird cards at Family Dollar fee-free, just like with Serve cards.
  5. You’d better sit down for this, because I think you’re going to be blown away, err, wait. The opposite actually:

    Staples will be selling fee free $200 Visa gift cards in-store starting Sunday and running through the following Saturday, limit eight per transaction. As usual, try for multiple transactions back-to-back to minimize the time spent in a 12,000 square foot store manned by two employees, one of whom is in the back room watching TikTok.
  6. American Express’s Delta co-brand cards have increased sign up bonuses:

    – Personal Gold: 75,000 SkyMiles after $2,000 spend in six months
    – Personal Platinum: 75,000 SkyMiles and 10,000 MQM after $5,000 spend in six months
    – Personal Reserve: 100,000 SkyMiles and 10,000 MQM after $5,000 spend in six months

    AmEx used their random number generator with these offers so if you don’t see them, switch browsers, go incognito, connect to a VPN, try mobile, yell at Richard Kerr between lawsuits, or something similar until you do see them. (Thanks to rep-swe)

Have a nice weekend!

The real surprise isn’t Staples, it’s what’s at the bottom of the slide.