Category: Wisdom

Introduction

A particular gift card retailer has recently upped its game on flagging accounts with significant past purchase volume, and unfortunately the flag prevents future orders from processing so it’s effectively a ban.

The flag has affected one of my accounts in the last two weeks and I know it’s affected at least a hand-full of readers’ accounts too. If you’re stuck in this situation, you can probably unstick yourself with a little bit of effort. The same technique works for most bans that don’t involve positive ID validation, so consider taking this as a general technique for winning at life.

The Technique

To get around the ban, you need to follow reader Vince’s advice: “Think a bit about how you would correlate accounts if you were a retailer, then break those correlations.” The obvious ones?

• IP address
• Cookies
• Phone number
• Email address
• Name
• Credit card
• Mailing address

Each of those things might reveal a link between two accounts that otherwise aren’t linked. So when you’re banned, change each of them. For IP addresses, unplugging your router and plugging it back in may be all you need, but a VPN works in a pinch. For cookies, switching your browser or clearing all site-data will do the trick, and so on. Of course, it’s possible that there are less obvious correlations too, don’t consider this list to be exhaustive.

Yes, yes, I can already hear some of the questions the last bullet brings: “If I change my address, how will my credit card charge go through?” Easy answer – effectively no retailer actually verifies billing addresses; instead they verify zip code (if they verify anything at all). Does your zip code have another address? I know mine does.

Good luck getting out of those bans!

Winning at life looks different for everybody.

I heard more feedback from yesterday’s last bullet point about the dangers of opening a checking account with American Express than I’ve heard on any single topic in the past, which I guess means Larry won the churning prize? The tone of the feedback was all over the place like a Nine-Inch-Nails jazz fusion concert put on by a collaboration between N’Sync and Taylor Swift, so I think more discussion is in order.

The General Rule

Holding deposit accounts at banks with valuable credit cards typically can’t do you much good, but it can do you plenty of harm. This is especially true at Chase, Citibank, and Capital One, and probably other banks whose first letter starts with a “C” (if correlation equals causation). At these banks, there are dozens of reports of shutdowns on the credit card side of the business after investigations started on the banking side.

Why might banking get involved and look at your account?

• Lots of transactions
• A SAR form filled out by an employee
• An insufficient or returned funds transaction
• Too many phone calls
• A deposit from a new source
• Too many ACH pulls from the account

But, there are less obvious reasons that you can get eyes on your gaming, even if you haven’t made a single transaction in your bank account. These are the insidious ones:

• Escheat and unclaimed property laws
• Routine Know Your Customer checks
• A fraud alert from a credit card charge that triggers an internal system
• A general audit
• The results of a periodic soft-credit pull (Chase is especially notorious for this)
• In response to an inquiry from the IRS, regulator, or law enforcement

Deposit fraud investigators are typically quicker to shutdown and more easily triggered than their credit card counterparts. I believe this is principally because deposit accounts are by-in-large a necessary cost-center at a bank, while credit accounts are largely a profit-center. Of course regulation and federal funds requirements also play into this too.

Exceptions to the Rule

There are times when deposit accounts can still make sense. For example, Bank of America deposit accounts help a churner because:

• Holding $5,000 in a checking account will enable you to power-churn their cards
• Holding $100,000 in a business account will earn you an extra 75% in rewards on some cards

U.S. Bank deposit accounts can also make sense because:

• Holding $1,500 in a checking account will boost your approval odds tremendously

PenFed deposit accounts can make sense because:

• Having an Access America checking account waives the annual fee on all of your PenFed Pathfinder Rewards cards

And, you may find that to get a great credit card at a local credit union you may first have to hold a deposit account. In that case though, a shutdown is rarely catastrophic.

ELI5

In case you’d like an ELI5: Holding deposit accounts at popular churning banks is probably bad, but sometimes it can help you churn enough to make the risk worth the rewards.

Pictured: What the sound of N’Sync and Taylor Swift riffing on jazz inspired by NiN looks like.

“United/Delta/Southwest/Alaska/Breeze/Whatever Air cancelled my flight from RNO–LBB, what does the airline owe me?” This question pops up on Flyertalk, reddit, Quora, and other random internet forums all the time, and the responses are often mostly wrong. If a carrier cancels your US domestic flight, you’re entitled to exactly one thing only by US DOT rules:

• A full refund to your original form of payment

What about a hotel if I’m not rebooked until the next day? What about meals? What about booking me a new ticket on another airline? What if they rebook me on another flight number with the same departure time and the same arrival time as my canceled flight, on the same airline? What if I lost a multi-million dollar deal because I wasn’t there? What if I got divorced because I missed my flight?

Every single one of these questions has the same answer, and it was above: You’re entitled to a full refund to your original form of payment, and absolutely nothing else (this can be advantageous if you’re trying to turn a flight credit into a refund). Of course you may be able to sweet talk an airline customer service representative into plenty of other options but there’s no obligation for them to do anything but refund to your original form of payment.

If you’re ever stuck dealing with this you’ll probably find that quite a few customer service agents either don’t know the DOT rules, or they’ve been trained to never offer a refund and only give one when a customer pushes and knows their rights, so prepare for frustration if a refund is what you’re after.

Of course, cancelled flights on an international itinerary can give you more rights than you’ve got the in US, especially if your itinerary includes a stop in the European Union, so double-check the rules for any countries included in your itinerary too.

Of course plenty of credit cards offer trip interruption insurance provided you paid for the flight with that card (Chase Sapphire cards, American Express Platinum cards, Citi Prestige, etc.). Don’t grab one of these cards just for the insurance though, consider it an ancillary benefit if you already hold one.

Update: Justmeha reminded me that the Citi Prestige card no longer has trip interruption insurance.

Making the most of being stuck in a hotel gym, waiting for a new flight.