You can call Bilt Rewards a litany of things, and each one of them is probably accurate. A few examples since nobody asked: Innovative, weird, tone-deaf, star-studded, disruptors, gamers, builders, puppy-haters, and Ankur+celebrity of the month selfie generator.
I think it’s hard to argue though that Bilt doesn’t care greatly about its perception in media and participation in its program. In fact, that’s one of the core tenets of the business, so much so that they often talk about member engagement and metrics in their public and investor messaging.
Bilt’s monthly Rent Day has been one of the main drivers of the company’s coveted engagement. But, those monthly Rent Days have been getting worse over time, and as of Sunday, November 1, they’re approaching complete unremarkability and mild uselessness. In case you missed it, their next monthly promotion is either (1) poor value gift card redemption boosts, or (2) a 10%-15% hotel credit for rooms booked through their portal (which incidentally often marks up hotel retail prices by a lot), but it’s not-combinable with other Bilt Cash hotel credits. Neat eh?
So, what can you do about the general decline of the Bilt program and its rapid decline in Rent Day promotions? Don’t engage, and don’t boost the platform’s metrics. Businesses that don’t get value out of the promotions that they run will stop running those promotions, and businesses that don’t get the engagement they seek will pivot.
Why so salty today, MEAB (asks no-one in particular)? I’m actually not really salty about this, Bilt can run their program the way they see fit and as a community, we’ll take part if it makes sense and won’t otherwise. I’m just encouraging you to choose one of those options deliberately.
Happy Thursday, friends!

Bilt’s other Rent Day promotion: Bilt Cash redemption for a free 90% grapefruit 10% orange. (Grapange?)






