Category: Louse

EDITOR’S NOTE: We’ve got two special characters in the title today, let’s see what fragile internet infrastructure chokes, you know, for science.

  1. United blocks some Star Alliance redemptions from its US members, but Roame discovered that switching your location in the web site’s header to another country, like, I dunno, Zimbabwe, opens up more award inventory.
  2. Yesterday Bilt added Southwest Rapid Rewards as a transfer partner, which can be interesting given Southwest’s double-variable award redemption pricing that occasionally pushes its value up to ~1.8 cents per point. For people that don’t think in US currencies, that’s a whole 0.8 cents more than a penny worth 1.0 cents per point.

    Side note: I’m often simultaneously both “annoyed at” and “awestruck by” Bilt. Something they’ve been really good at is staying in the news every month with Rent Day, and lately they’ve been good at staying in the news weekly or more with program changes, like JAL MileageBank leakage, adding student loan redemptions for certain loans, earning a point per dollar and paying a 3% for third party credit card rent payments. The card and its benefits are decidedly average and acceptable, so don’t let its marketing machine make you think it’s better than it is.
  3. Staples reportedly has fee-free $200 Visa gift cards starting Sunday and running through the following Saturday, limit nine per transaction.

    These are Pathward gift cards.
  4. Citi is devaluing transfers for the Rewards+ and Double Cash card on July 27:

    – JetBlue TrueBlue: 10:7
    – Choice Hotels: 10:14
    – Wyndham Rewards: 10:7

    Other cards are unaffected. This coincides with the Emirates Skywards devaluation of 10:8 on the same date, which unfortunately affects all cards. (EDIT: Thanks to Led for letting me know about the Double Cash too)

Have a nice weekend friends!

Bilt’s marketing versus reality, but as a chess set.

You’ve no doubt heard that Southwest announced they’d be moving from a mediocre product offering to a bad product offering yesterday because literally every news outlet, blog, skywriter, and mommy stroller affiliate site wrote about it. I tried to ignore it here, but instead decided to write a quick summary in iambic pentameter to keep it fresh:

On fares most cheap, a fee doth now descend,
for Wanna Get Away, a basic name doth lend.

Flight credits, once free, now swiftly fade,
yet open boarding’s chaos still we’ve made.

Elites and cardholders find some gentle aid,
yet still, no first class seats or distant shores are displayed.

Midway’s woes persist, a traveler’s plight,
even Spirit offers more comfort in its Big Front Seat’s light.

Rapid Rewards points now face variable fate,
their value shifting with each flight’s demand and date.

Sorry, even I feel dirty after that one.

When non-travel sites cover travel stories:
Do they mean that (a) Southwest will charge the bag’s battery, or (b) that they expect the bag to pay?

We have a lot of strange updates to slingshot us into the weekend, just like yesterday’s SpaceX Starship was slingshotted (slungshot?, slingshat?) to orbit:

  1. The next installment of American Express versus the Floosies dropped. In the new chapter, Chapter IV: That Time Maurice Posed in Duck Face, American Express blocked most floosie merchants, preventing charges from going through. This was made especially easy because the floosie merchants all shared some common traits.

    My opinion: The floosies are lucky that it shook out this way and that it wasn’t worse. I bet they’ll strike back though.
  2. The AA, Alaska, Delta, Southwest, United, Airline shopping portals have limited earn on giftcards.com purchases to the first $20,000 per rolling 365 days. Emirates, JetBlue, and Virgin Atlantic have limited earn to the first $2,000 per month. The curious case of another portal remains a curious case though.

    My takeaway is that giftcards.com orders through an airline portal should only happen when the bonus is 2x+, or when there’s a cumulative spend shopping bonus.
  3. Recurring American Express statement credits for airline incidentals, $200 Dell credits, $10 telecommunications, $10 GrubHub, $50 Saks, and $20 flexible business credits stopped posting for charges after February 17. Resy 10x and 15x bonus points stopped around the same time too. Don’t stress, it’s not you, it’s them. They’ll get it fixed eventually, this happens roughly every year.

    Dunkin, Hilton, Clear, Walmart+, and Resy restaurant credits remain unaffected.
  4. Office Depot / OfficeMax stores have $15 off of $300 in Mastercard gift cards through Saturday. Buy in even multiples of $300 for a bigger overall discount. Also, finally, something normal!

    These are Pathward gift cards.

Have a nice weekend friends!

Yes the duck face is real, and no you won’t find it here.

American Express shut down the accounts for a large number of churners yesterday. If you were affected, I’m sorry, that sucks and I hope you’re back with AmEx soon. What happened exactly? Let’s start with vitals:

  • Shutdowns happened between 1 PM and 5 PM Eastern
  • Shutdowns didn’t occur simultaneously, they were spread throughout the day
  • The Apple Pay early warning system didn’t work this time
  • Shutdown emails used the reason “accounts […] not being used for the intended purpose”
  • Applying for a new card after shutdown was instantly denied with the reason “previously engaged in abuse, misuse, or gaming”

Now, let’s talk causes. I don’t work at American Express so I can’t offer definitive evidence, but we have plenty of data points that all point in the same direction. Those say:

  • PayPal games didn’t cause this
  • Employee cards didn’t cause this
  • Referrals didn’t cause this
  • Back-button didn’t cause this
  • Lots of sign-up bonuses didn’t cause this
  • Fitness club history didn’t cause this
  • The floosies were a common denominator and probably came back to bite

Notes and lessons from American Express shutdowns in general:

  • You can’t add new transfer partners once a shutdown happens*, so add partners now
    *… unless you have an AmEx business checking account
  • You can only transfer 999,999 Membership Rewards per day per transfer partner
  • AmEx doesn’t close other players at the same address for guilt by association
  • You’ve got until the end of the day to cash out your points when you’re shutdown
  • If you cash-out with gift cards, only the physical ones work post shutdown
  • AmEx won’t refund annual fees for shutdown cards on their own
  • You can accelerate pending Membership Rewards points if you make a payment, call, and get lucky
  • Don’t trust the reasons for shutdown from commenters that weren’t part of the shutdown

And finally, my advice:

  • Shutdowns probably aren’t over yet
  • If you rank high on the floosie scale and aren’t yet shutdown, consider a sneak-attack-strike-back
  • If you end up shutdown and a rep tells you they can’t help you transfer your points, HUCA
  • If you have lots of posted charges and pending points, try and get them accelerated
  • Don’t forget about the arbitration clause for pending points that haven’t posted

Good luck out there!

A small post-shutdown brew to lighten the evening.

  1. Do this now: Register for double points at Choice hotels through April 7, but the offer is only good on up to four stays because how dare Choice encourage you to stay more than 4 times?
  2. Mastercardgiftcard.com has fee-free gift Mastercard cards with promo code MCGIFT.

    You can buy up to $10,000 of these per account per rolling 24 hours. Don’t use an American Express because it won’t earn points, and make sure you have an air-tight liquidation plan because these InComm issued cards have gotten difficult.
  3. The CFPB has effectively been shut down. Expect more on this later, but for now assume that no government agency will take action on your CFPB feedback from this time forward, and explore other options when you demand satisfaction.
  4. You’ve got until February 28 to finish earning AA Loyalty Points for the current elite year, and right now PointsYeah is offering 25 miles per dollar through the AA eShopping portal in case another 2,500 miles will make the difference for you. It didn’t for the CFPB though so there’s that.

How to recognize a churner in the post-CFPB world.

MEABNOTE: I’ll be going on a blogging vacation at the end of the year and there won’t be any daily posts between December 18 and December 31. After that, we’ll ring in the new year on January 1, 2025 with the 2024 version of Travel Hacking as Told by GIFs though, so no need to be up in arms, but I guess it’s ok if you’re up in legs.

  1. Do this now: Register for Hilton’s Q1 promotion for double points for stays between January 1, 2025 and April 30, 2025.
  2. The Barclays Frontier Mastercard has a sign-up bonus of 100,000 miles after $3,000 spend, Gold elite status, and a $100 flight voucher. You have to have another airline’s co-branded card to be eligible, and you have to spend in either 90 or 180 days, depending on how you interpret the terms and conditions, or more accurately how Barclays interprets the terms and conditions. You can verify your reading comprehension and that your other airline co-branded card is eligible here.

    Make sure to put a reminder in your phone to go verify the other airline co-branded card in Barclays’ systems after you receive the Frontier card. (Thanks to FM)
  3. American Express’s referral bonuses are currently at a relative maximum, and in the last week or so more people have been able to generate the heightened offers. The referrer will get between 15,000 and 30,000 Membership Rewards, and the referred offers are:

    – Business Gold: 200,000 Membership Rewards after $20,000 spend in three months
    – Business Platinum: 250,000 Membership Rewards after $15,000 spend in three months

    It’s ok for P1 to use P2’s referral and vice-versa, and if you don’t have one of those, ask around for a heightened referral offer and make a new churning friend; it’s a great way to network too.
  4. The Daily Churn podcast’s most recent episode discusses two interesting plays combined together that are below surface level but sort-of out in the open, starting at 28:00 minutes in:

    – Gift of College Cards at giftcards.com
    – The Kudos quasi-portal card-linked bonus program (use a friend’s referral code)

    The quick summary is that they’re working well together.
  5. American Express has a new Membership Rewards to JetBlue 25% transfer bonus through December 31, which makes the transfer ratio 1:1. You’ll often do better booking with a Business Platinum though.
  6. A PSA and warning: American Express links that were put together artificially by combining multiple offer components in an unintended way keep finding their way onto public blogs, which is ok, but they’re not labeled or explained as manufactured artificial links. My suggestion: Always know the provenance of no-lifetime language links that you’re using. DDG has appropriately labeled this recently, but not all bloggers are doing so. What’s the link? This time it’s a 100,000 Membership Rewards personal Gold link with a $6,000 spend in six months requirement, but others have surfaced over the last couple of months for Business Golds and Business Platinums too.

    How risky are these links? It’s been over 6 years since there were reports of adverse action for using unintended links, so the risk is probably low, but I don’t like when you’re not told that you’re taking a risk with a manufactured link, even if it’s low. One day of course American Express may decide that it doesn’t like people making links themselves in ways never intended to work. Since no one asked my opinion: The risk isn’t worth it at 100,000 points, but if it were 80*270,000 points we’d be having a serious conversation.
  7. Spirit Airlines has a status match to either Silver or Gold that lasts 90 days, and a there’s a fast-track challenge to hold it for longer (I imagine the challenge won’t make sense for any of you unless your name starts with an “S” and ends with a “hay”). Status doesn’t let you pick a big front seat for free, but it does waive plenty of other fees.

Breakage from failed reading comprehension illustrated.

  1. There’s a new public link on the front page of Delta.com for increased sign-up bonuses on American Express cobranded cards. There’s a second link buried at creditcard.delta.com too, so try both if one doesn’t work. Unlike most times when the blog-o-sphere is saying “more people targeted” because someone said so on reddit, this time it actually appears to be true; No, I’m not bitter, you’re bitter! Anyway:

    – Reserve: 100,000 miles after $5,000 spend in six months
    – Platinum: 90,000 miles after $3,000 spend in six months
    – Gold: 70,000 miles after $2,000 spend in six months
    – Reserve Business: 110,000 miles after $10,000 spend in six months
    – Platinum Business: 100,000 miles after $6,000 spend in six months
    – Gold Business: 80,000 miles after 4 $4,00 spend in six months, waived annual fee

    If you get the popup, try the other link which often has different popup criteria.
  2. If you have money locked up with Yotta or Juno thanks to the Synapse FinTech collapse, check your email for a payout link from one of the underlying banks that was servicing accounts, Evolve. There are multiple reports of payments being correct and several where people are short, at least one by over $94,000, though it’s not clear whether that money was put at Evolve by Synapse or put somewhere else. To find the email, look for one of:

    – Email: [email protected]
    – Subject: Return of Synapse Brokerage’s End User Funds

    Don’t forget to add “in:anywhere” to your search to look through spam and other folders in your inbox. If you don’t have your email yet, there’s a completely unverified rumor that it may take until the 16th to send all emails.

    In related news, apparently Evolve’s CTO and CEO/President have been terminated. I’m not saying that’s unjustified especially after Evolve leaked customer information in a data-breach, but it’s strange to see everyone going after Evolve leadership instead of Synapse leadership.
  3. Capital One has a 20% transfer bonus to British Airways Avios, and by extension all airlines that use Avios through December 1. (Thanks to jtevy)
  4. The American Express Centurion Business card will have a cap on its 50% airfare booking rebate at 3 Million rebated points annually starting on February 1.

You can’t hold someone accountable if they can’t account I guess?

  1. Do this now: Register for Hyatt’s double points promotion on stays in Europe, the Middle East, Asia, and Africa between October 7 and December 20.
  2. Do this now: Register for Wyndham’s promotion for 7,500 bonus points on paid 2+ night stays with Wyndham, and a bonus 5,000 points if you hold a Wyndham credit card. There’s a whopping limit of 15,000 bonus points if you don’t have a credit card, or 20,000 points if you do.
  3. Transfers between Alaska MilagePlan and Hawaiian HawaiianMiles are now live and must be done in 500,000 or fewer mile increments. Sorry to all of you that are moving 37 million miles, that’s a lot of clicking. Also, is this a good time to remind everyone that Barclays Hawaiian card members can transfer miles to immediate family members? No reason.

    Unfortunately Membership Rewards transfers to HawaiianMiles are currently being rejected and refunded, so that’s great. #bonvoyed
  4. The Chase Aeroplan Visa, notable for 3x earning at grocery stores, has an increased sign-up bonus of 100,000 bonus Aeropan miles after $4,000 spend in three months, and another $16,000 tiered spend in 12 months. The $95 annual fee is not waived. (Thanks to DDG)
  5. Southwest said a lot of words yesterday, but the salient points you probably care about are:

    – Flights with assigned seating will be sold in late 2025 for flights in 2026 and beyond
    – Checked bags remain free
    – Southwest will partner with IcelandAir in 2025
    – A-List Preferred elites will get free preferred seating selection at booking
    – A-List elites will get free preferred seating selection at T-48 hours

    They’re also scrambling to avoid massive losses by trimming markets and selling aircraft so I expect these details to change somewhat as they continue to focus on top line revenue and making the bottom line turn black. No word from Southwest on the diagonal line.
  6. Citi has a new card linked offer for 4% back at Giftcards.com with up to $30 cash back two times by November 10. Historically these promotions ironically haven’t worked when buying Visa and Mastercard gift cards, but in 2024 they’ve been working as you’d expect. (Thanks to GCG)
  7. Reader Mike let me know about a deal at Aloft Hotels via Wells Fargo Deals through September 30. When I went looking for it, I found a few other good ones, all expiring the same day:

    – 10% back at Renaissance Hotels up to $75 cash back
    – 10% back at Hilton Garden Inn up to $65 cash back
    – 10% back at TownPlace Suites up to $57 cash back
    – 10% back at Aloft Hotels up to $57 cash back

    Wells Fargo offers are gamble in the same ways as Chase and BankAmeriDeals.
  8. Wells Fargo points can now be transferred to Virgin Atlantic and Virgin Red at a 1:1 ratio.

BankAmeriGuy is upset that Wells Fargo offers is encroaching his territory.