Category: Credit Cards

American Express shut down the accounts for a large number of churners yesterday. If you were affected, I’m sorry, that sucks and I hope you’re back with AmEx soon. What happened exactly? Let’s start with vitals:

  • Shutdowns happened between 1 PM and 5 PM Eastern
  • Shutdowns didn’t occur simultaneously, they were spread throughout the day
  • The Apple Pay early warning system didn’t work this time
  • Shutdown emails used the reason “accounts […] not being used for the intended purpose”
  • Applying for a new card after shutdown was instantly denied with the reason “previously engaged in abuse, misuse, or gaming”

Now, let’s talk causes. I don’t work at American Express so I can’t offer definitive evidence, but we have plenty of data points that all point in the same direction. Those say:

  • PayPal games didn’t cause this
  • Employee cards didn’t cause this
  • Referrals didn’t cause this
  • Back-button didn’t cause this
  • Lots of sign-up bonuses didn’t cause this
  • Fitness club history didn’t cause this
  • The floosies were a common denominator and probably came back to bite

Notes and lessons from American Express shutdowns in general:

  • You can’t add new transfer partners once a shutdown happens*, so add partners now
    *… unless you have an AmEx business checking account
  • You can only transfer 999,999 Membership Rewards per day per transfer partner
  • AmEx doesn’t close other players at the same address for guilt by association
  • You’ve got until the end of the day to cash out your points when you’re shutdown
  • If you cash-out with gift cards, only the physical ones work post shutdown
  • AmEx won’t refund annual fees for shutdown cards on their own
  • You can accelerate pending Membership Rewards points if you make a payment, call, and get lucky
  • Don’t trust the reasons for shutdown from commenters that weren’t part of the shutdown

And finally, my advice:

  • Shutdowns probably aren’t over yet
  • If you rank high on the floosie scale and aren’t yet shutdown, consider a sneak-attack-strike-back
  • If you end up shutdown and a rep tells you they can’t help you transfer your points, HUCA
  • If you have lots of posted charges and pending points, try and get them accelerated
  • Don’t forget about the arbitration clause for pending points that haven’t posted

Good luck out there!

A small post-shutdown brew to lighten the evening.

  1. Office Depot / OfficeMax stores have $15 off of $300+ in Visa gift cards through Saturday. It’s almost like it’s predictable that the Visas will go on sale the week after Mastercards do. For best results:

    – Buy in even multiples of $200
    – Don’t forget about your American Express Business Gold monthly credit
    – Look for ‘Anywhere cards’ which may be cheaper as long as you can liquidate them

    These are Pathward gift cards.
  2. The Citi Shop Your Way Rewards card, the President of all Mastercards, sent out mid-month February offers. We’ve seen:

    – $75 statement credit after in $750 in online spend
    – $100 statement credit after $1,000 in online spend
    – 15,000 ThankYou Points after $1,000 in online spend
    – 250,000 Shop Your Way points after $750 in online spend

    It stacks with the other ongoing offers too, obviously. Now we just need Lowe’s or Home Depot to sell Visas or Mastercards online to make the stack even easier. (Thanks to Cashback Cowgirl, Matt, Santosh, and Brandon)
  3. Citi ThankYou Points has a 20% transfer bonus to Qatar Privilege Club Avios until March 15. Of course you can transfer these Avios to British Airways, FinnAir, Ibera, Aer Lingus, and Vueling after they’re in your Privilege Club account.
  4. Chase Ultimate Rewards has a 50% transfer bonus to Marriott Bonvoy through the end of March. The main utility here is that Marriott can transfer to JAL Mileage Bank, and you get bonus miles at 60,000 Bonvoy points intervals. The math means:

    – 40,000 Ultimate Rewards → 60,000 Bonvoy Points
    – 60,000 Bonvoy Points → 25,000 JAL Mileage Bank miles

    In other words, you’re getting a 1:0.625 ratio from Ultimate Rewards to Milage Bank which isn’t great, but isn’t awful for the utility of JAL’s own upgrades and expanded award availability.
  5. The Marriott Bonvoy Brilliant American Express has a targeted heightened offer of 150,000 Bonvoy points and $250 statement credit after $6,000 spend in six months. See previous discussion on JAL MileageBank for an alternate use for the card.

    There is commentary on various forums on the internet that this is a modified link, but I believe the commentary is incorrect and there’s no abnormal risk in this link, rather it’s using a different campaign code than the previous version of the offer.

Happy President’s Day!

The Presidential Citi Shop Your Way Rewards salary beats the average US Government Job *circa 1940.

The Citi Shop Your Way Rewards Mastercard card was an overlooked value machine for years, and it was the first MEAB Unsung Hero card too. I think churners know the card’s value machine status now though, so proselytizing at this point is passé.

But, questions often come up around the card, so let’s answer ’em like a boss:

  • [Q] When do I start getting offers?
    [A] Usually 3-5 months after getting the card
  • [Q] What’s the offer cadence?
    [A] Citi sends offers on the 1st and the 15th of each month via email, and sometimes earlier via snail-mail
  • [Q] What’s the sign-up bonus?
    [A] I dunno, but it’s crap, and it’s always been crap – that’s not why we get the card
  • [Q] How long until the sign-up bonus posts after hitting spend?
    [A] Forever, it probably won’t post (unless you’re really lucky or you bug Citi)
  • [Q] When do semi-monthly spend offers post?
    [A] For points usually within a week. For statement credits, either (a) a few weeks after the statement close, or (b) the middle of the next month depending on the offer
  • [Q] Can I have multiple Shop Your Way Rewards cards?
    [A] Historically yes, but now now (since about mid-2023)
  • [Q] What counts as an online purchase?
    [A] ymmv, but: some floosie things, your online utility payments, and probably whatever counts on the AT&T Access More card which would also be an Unsung Hero if you could still get it
  • [Q] Can I product change to this card?
    [A] No
  • [Q] Can I switch to the ThankYou Points version of this card?
    [A] Not since 2021
  • [Q] What’s the best redemption of Shop Your Way Rewards points?
    [A] Almost always Visa gift cards
  • [Q] What’s an unknown feature of the card?
    [A] It has special payment-fu, and lacks the Big Bank Energy™ that Citi’s known for
  • [Q] How do I get a credit line increase?
    [A] They award them automatically on most card anniversaries
  • [Q] I don’t see any offers in the ‘Offers’ tab on the account dashboard
    [A] That’s not a question, but sounds about right for this card. Don’t worry, no one else sees their offers either
  • [Q] What’s this card’s annual expectation value?
    [A] Almost as much as a maxed American Express Resy Platinum sign-up bonus

Good luck, and Happy #CitiGonnaCiti day.

[Bonus Q] In the year 2025, I get this message while trying to log into the card’s dashboard, what’s up?
[A] #CitiGonnaCiti

  1. The Citi AA Platinum personal card has an increased sign-up bonus of 75,000 AAdvantage miles after $3,500 spend in four months.

    AA miles are the most valuable currency for several use cases typically exercised by US based fliers. The program hasn’t devalued in a while though so caveat emptor and it’s the only thing in the AA ecosystem that’s keeping the lights on, but AA is good at cutting off its profit centers when they make too much money for shareholders for some reason. (Thanks to casinovibes)
  2. The American Express Business Platinum card has a hacked upgrade link from a Business Gold or Green that awards 120,000 Membership Rewards after $10,000 spend in three months. Remember:

    – You can stack employee card bonuses with upgrade bonuses
    – You can stack retention offers with upgrade bonuses
    – You can stack with new card sign-up bonuses
    – Retention offers may be better before upgrade
    – An upgrade is a no-harm/no-foul maneuver with American Express
    – You can do this in the first year of card membership because it’s a business card

    Now, the question that comes up often after these: How risky are hacked links? There have been historic shutdowns for hacked links, but there haven’t been any of those in nearly a decade. American Express doesn’t seem to care now, but that may change in the future. Do your own risk assessment, ideally involving variational calculus if you’re a bored super-nerd.
  3. The American Express Business Platinum card also has a new targeted no-lifetime language (NLL) link for 175,000 Membership Rewards after $20,000 spend in three months.

Happy Thursday friends!

An exclusive look at the AA executive management playbook helps explain their decision making.

The CFPB is effectively non-existent 🪦, which means that when a bank holds your money and shouldn’t, doesn’t award a bonus when they should, changes credit card terms in an illegal manner, or sends all of your personal details to an adult website owner, you don’t have an easy, central resource for fixing it. You still have tools at your disposal to help though (ordered by of likely ease of use):

  • Your state banking regulator and charter administration
  • The BBB
  • Your state banking commission
  • The FDIC for banks or the NCUA for credit unions
  • State small claims court
  • The OCC (ya down with OCC? yeah you know me!)
  • FTC
  • Arbitration (most banks have these clauses in their paperwork, and they’re almost always obligated to pay for the arbitration too)

Don’t shy away from the arbitration option when the numbers get into five digits, if the bank obviously behaved incorrectly your odds are probably great.

Happy Wednesday!

OCC’s current official coffee mug.

How about that sports ball yesterday, amirite? That was [awesome / awful] (choose one). Anyway:

  1. There’s a new link for getting a $75 Uber voucher with a new Clear sign-up bonus using promo code VDAY25, a promo code that’s clearly named for Veterans Day on the 25th. These promotions are effectively a way to turn a nearly worthless American Express $199 credit into a $75 credit that’s actually worth about $50.

    Even though the language says that enrolling at airport is required after registering online, that’s never been enforced prior and probably won’t be this time either, just ask your aunt, dog, or lampshade.
  2. There are two shopping portal bonuses for airline portals:

    – United MileagePlus Shopping: 500 bonus miles for $150+ spend through today
    – Alaska Mileage Plan Shopping: 500 bonus miles for $150+ spend through Friday

    Obviously you should hit these in a particular order, perhaps even with giftcards.com.
  3. The American Express Marriott Bonvoy business card has a heightened sign-up bonus of 125,000 points after $8,000 spend in six months. I prefer points only offers on this card to its low-cap free-night certificate bonus offers, but 125,000 Marriott points won’t even get a single night at some hotels so there’s that.
  4. British Airways has a 20% transfer bonus for incoming miles from Chase Ultimate Rewards through March 31. The bonus isn’t instant, expect it to take 24+ hours.

    Because Avios transfer freely between British Airways and other Avios airlines, this is really a transfer bonus for FinnAir, Qatar, Ibera, and Aer Lingus too.
  5. The Barclays Hawaiian credit card has a sign-up bonus of 70,000 bonus miles after making a single purchase and paying the $99 annual fee. You need to enter a random flight attendant code, like 001111 (which is binary for 15 because that’s how many people will find that joke funny).

    Because Hawaiian miles transfer freely to Alaska, this is really a great sign-up bonus for a Alaska miles. This product will turn into a pumpkin soon so it’s getting close to now or never.
  6. The American Express Delta Business cards have new heightened sign-up bonuses (the personal ones have been heightened since January 17):

    – Reserve Business: 110,000 SkyMiles after $12,000 spend in six months
    – Platinum Business: 100,000 SkyMiles after $8,000 spend in six months
    – Gold Business: 90,000 SkyMiles after $6,000 spend in six months and a waived first year annual fee

    Each of these cards have Delta Stays credits, and since they’re business cards you’re not stuck with the same product for the first year due to the CARD act.
  7. American Express Offers has a targeted card-linked offer for a $60 statement credit on $300+ in spend at Hilton properties. Gamers gonna game in multiple ways.

Happy Monday!

Celebrating yesterday’s win.

  1. The Chase Southwest Plus, Priority, and Premier cards currently have a bonus only available via referrals through March 25 for:

    – 30,000 Rapid Rewards Points
    – A Companion Pass good through February 2026

    As usual for any offer, use another player’s referral or one from a friend and make their day.
  2. The Citi Shop Your Way Rewards Mastercard sent its beginning of the month bonus offers. We’ve seen:

    – Spend $800+ at home improvement, get 10% back up to $100 monthly for three months
    – Spend $1,000+ at home improvement, get 15% back up to $175 back monthly for three months
    – Spend $1,000+ at home improvement, get 175,000 Shop Your Way Rewards points monthly for three months
    – Spend $1,000+ anywhere, get 100,000 Shop Your Way Rewards points through March 31

    (Thanks to Dave, Matt, and Cashback Cowgirl)
  3. Staples stores have fee-free gift $200 Visa gift cards through Saturday, limit nine per transaction. Why nine? I don’t know, but at least they’ve held that line for all of 2025 (as opposed to 2024 when the limit seemed to have been the result of a random dice roll).

    These are Pathward gift cards.
  4. Chase Ultimate Rewards has a 30% transfer bonus to Virgin Atlantic through February 17. Virgin Atlantic’s own metal awards recently have great availability, but they also have variable pricing. Finding space isn’t typically the issue; rather the issue is finding space that’s cheap enough for your taste.
  5. Avianca LifeMiles has a 15% transfer bonus from American Express Membership Rewards through the end of the month, the bonus will be awarded by Avianca within 24 hours of the transfer, making it a somewhat speculative play.
  6. If you travel in paid premium cabins from BOS, LAX, SNA, BUR, ONT, LGB, JFK, LGA, EWR, or HPN (lol), check this link for a targeted offer for Delta ecredits. (Thanks to Ok-Anywhere6998)

Happy Tuesday!

Pictured: Delta plane holding on the runway at HPN.

  1. American Express has a targeted link for 20,000 bonus points for turning on Pay Over Time. After enrolling, set a reminder in your phone to turn it back off in 121 days to be ready for the next round.

    If you get the bonus offer on multiple charge cards, consider activating them in separate tabs as close together as possible because reasons.
  2. The Chase United Business cards have increased bonuses:

    – Business: 100,000 points after $5,000 spend in three months
    – Club Business: 75,000 points + 1,000 PQP after $5,000 spend in three months

    I’d choose an Ink Preferred card over these unless you’re chasing status or want United Club access, because where else can you get unlimited cheap cheese cubes under a sneeze guard?
  3. Wyndham has a points sale running through February 16 for 0.8125 cents per point after bonus. You’re still unfortunately limited to buying 100,000 points per calendar year on these, but if you have the right booking it can be effectively 50%+ off of the cash rate, especially with hidden value in the Vacasa program. (Thanks to lenin1991)
  4. American Express offers has an offer for $150 off of $1,000+ at Emirates through April 30. In theory, the flights have to originate in the US too.

    Yes gamers gonna game, but Emirates First award fees for US originating flights tend to be slightly over $1,000 so luxers gonna luxe too.
  5. Pepper had sales for gift cards yesterday with 25x at Southwest, 22x at Delta, 22x at Sam’s Club or Walmart, 18x at Home Depot, and 20x at Amazon.

    If you’re not already neck deep in the Pepper in the game I think now is a terrible time to jump in, but if you want to take advantage of those deals at small scale, I’d suggest reaching out to the other churners in the community to buy some inventory at a couple of percentage points above those rates. You’ll probably find plenty of sellers and won’t need to worry about Pepper risk.

Have a nice weekend!

More luxing it up, shut-in weekend style.