An often overlooked technique for dealing with sludge in churning is sending a Certified Letter via USPS. Since the friction of sending one involves typing something, printing something, stuffing something, licking something, driving to something, paying for something, and then waiting days for something, it doesn’t happen very often.
But when a company gets a Certified Letter, you’ve effectively guaranteed that a human with some decision making power will read it and decide what do do about it because Certified Letters are often precursors to lawsuits, and it turns out companies don’t like lawsuits (probably because they don’t fit as nicely as tailored suits.)
Certified Letters have helped me after customer service failed repeatedly, in just the last year, they’ve helped me fix:
- Credit card disputes
- Credit report disputes
- Locked gift cards
- Missing bank bonuses
Remember, the value of fixing something is often worth the value of a good churn.
Happy Thursday!
More stuffing, because apparently people want shirts like this?