EDITORS NOTE: In 2024, I’m going to try and have a guest post on Saturdays, and today marks the first ever Saturday post at MEAB 🎉. Today’s post is from John at Miles Mastery. John produces great travel hacking reference content and a weekly news roundup, and we’re lucky to have him for the first ever Saturday post!
The start of the new year always brings in new opportunities to spend those hard earned churned points that you’ve been accumulating! However, before you jump in guns blazing and transfer all your points for a unicorn 20 cpp redemption, let’s talk about one of the worst things that can happen to churners besides a shutdown: phantom availability.
What Is Phantom Availability?
It’s basically the award travel equivalent of getting catfished.
In all seriousness, it’s when an airline program shows a certain flight award available to be booked but that award in reality does not exist. This is commonly seen when booking partner awards through an airline program. A notorious example of this is when trying to book ANA awards through Air Canada Aeroplan.
How Do I Avoid Phantom Availability?
Glad you asked. It’s quite simple actually. You just need to cross reference with different airline partners to verify that the award is available to other partners as well. Usually if at least 2 partners can see the exact flight you want, there’s a high chance that the program is showing real award space.
You cannot use the award airline’s own program to verify space because there is no guarantee that partner airlines will have access to the same availability. So if you’re trying to book United Polaris via Air Canada Aeroplan, you cannot go to United’s website to verify this award space.
So let’s get into the best ways to verify award availability for each alliance.
Star Alliance
United is usually not the best way to book Star Alliance awards but it ironically is one of the best ways to verify partner award space. The other two good airline programs to use are Air Canada Aeroplan and Avianca Lifemiles. You can use a combination of the 3 to check if coveted awards like ANA business class, Eva business class, or Lufthansa first class awards are real.
BONUS TIP: Air Canada has a strange partnership with Singapore Airlines where Aeroplan will sometimes have more access to Singapore Airlines award space than Singapore Airlines’ own program. There may be instances where Singapore Airlines award flights don’t show up on United and show up as waitlisted on Singapore’s website but are actually bookable with no waitlist via Aeroplan. However, this is definitely the exception and not the norm.
OneWorld
British Airways and Cathay Pacific are the two best ways of verifying OneWorld partner award space. While Alaska Airlines and American Airlines are two of the best programs to book OneWorld award flights they unfortunately also often show phantom availability and shouldn’t be trusted without additional verification.
SkyTeam
Delta is the best program to verify SkyTeam award space. Air France Flying Blue and Virgin Atlantic Flying Club are good programs to use as well but they often don’t show all of the partner space. Delta is the most reliable in showing the partner availability online.
In general, you can always call the program you’re trying to book through and ask the agent to see if they can find the award space you’re looking at. If they do, you can then transfer over your points to complete the booking since almost all programs except for a few (ahem looking at you Singapore Airlines and Chase), will have the points immediately transferred.
Be careful out there and don’t get catfished by the airlines
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