{"id":7880,"date":"2023-07-04T04:00:00","date_gmt":"2023-07-04T10:00:00","guid":{"rendered":"https:\/\/milesearnandburn.com\/?p=7880"},"modified":"2023-07-03T21:41:57","modified_gmt":"2023-07-04T03:41:57","slug":"the-american-express-retention-backdoor","status":"publish","type":"post","link":"https:\/\/milesearnandburn.com\/index.php\/2023\/07\/04\/the-american-express-retention-backdoor\/","title":{"rendered":"The American Express Retention Backdoor"},"content":{"rendered":"\n<p>We&#8217;ve seen <a href=\"https:\/\/milesearnandburn.com\/index.php\/2022\/03\/25\/amex-employee-cards-and-amex-offers\/\" class=\"ek-link\">American Express 99 employee card bonus offers<\/a> for more than a year and a half, and if you&#8217;ve taken advantage of a few of these you&#8217;ve probably also learned to deal with slow American Express IT systems that weren&#8217;t designed for your 600+ card shenanigans. The slow responsiveness seems especially prevalent when asking for a retention offer or to close a card.<\/p>\n\n\n\n<p>But, what if there were a magical phone number that let you skip American Express&#8217;s phone tree, enter your card number directly, and then you&#8217;d be sent immediately to the retention department with your card information pushed to the rep&#8217;s computer? And what if the rep had minty fresh breath?Then you&#8217;d be living on Earth in 2023, because there is just that type of number:<\/p>\n\n\n\n<p class=\"has-ek-indent\" style=\"--ek-indent:20px\">866-376-4552<\/p>\n\n\n\n<p>What&#8217;s the provenance of this number, you ask? An American Express chat rep gave it to me while his system was hung trying to load a particular card to look for retention offers. He said their systems were faster and better and that seems true based on my experience. I can&#8217;t speak to the minty breath though, you&#8217;ll just have to take that one on faith.<\/p>\n\n\n<div class=\"wp-block-image is-style-editorskit-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/milesearnandburn.com\/wp-content\/uploads\/2023\/06\/dogdoor.jpeg\" alt=\"\" class=\"wp-image-7882\" width=\"420\" srcset=\"https:\/\/milesearnandburn.com\/wp-content\/uploads\/2023\/06\/dogdoor.jpeg 960w, https:\/\/milesearnandburn.com\/wp-content\/uploads\/2023\/06\/dogdoor-300x200.jpeg 300w, https:\/\/milesearnandburn.com\/wp-content\/uploads\/2023\/06\/dogdoor-768x512.jpeg 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We&#8217;ve seen American Express 99 employee card bonus offers for more than a year and a half, and if you&#8217;ve taken advantage of a few<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[54],"tags":[],"class_list":["post-7880","post","type-post","status-publish","format-standard","hentry","category-credit-cards"],"_links":{"self":[{"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/posts\/7880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/comments?post=7880"}],"version-history":[{"count":2,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/posts\/7880\/revisions"}],"predecessor-version":[{"id":7883,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/posts\/7880\/revisions\/7883"}],"wp:attachment":[{"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/media?parent=7880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/categories?post=7880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/milesearnandburn.com\/index.php\/wp-json\/wp\/v2\/tags?post=7880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}