Note: if you represent one of the following loyalty programs and would like a commemorative plaque for public display, please contact MEAB at your earliest convenience.\u00a0<\/em><\/p>\n Now let\u2019s get to this years winners, the companies that best turned the industry\u2019s \u201csurprise and delight\u201d into \u201csurprise and despise\u201d:<\/p>\n Southwest Airlines, noted for its distinguished role in the Elliott meltdown for shutting down its phone lines and online chat support<\/a> after canceling over a third of its flights. Why did they do this? Because who wants to answer all those angry calls anyway? \ud83c\udf89<\/li>\n Hilton, for upping its elite US food and beverage credit by $3<\/a> and raising the price of food and beverages by even more than that to make sure you\u2019re still not getting as much as you used to.\ud83c\udf89<\/li>\n Hertz for wrongly filing stolen car<\/a> police reports that lead to dozens of arrested customers, even though the cars were actually in Hertz\u2019s care, or had already been re-rented out to the next Flyertalk<\/a> for making the site unusable on mobile devices thanks to 80% of the screen being obscured by ads, random scrolling events that are timed for exactly when you\u2019re reading a key sentence, and for serving malware through its content delivery partners for multiple years \u2014 a proven track record dating back to at least 2012<\/a>. \ud83c\udf89<\/li>\n Marriott Bonvoy for devaluing their currency<\/a>, removing their award chart<\/a>, announcing they\u2019re going to again devalue their currency next year, silently devaluing their currency again<\/a>, and so much more<\/a>. \ud83c\udf89<\/li>\nThe Awards<\/h4>\n
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victim<\/s> customer. \ud83c\udf89<\/li>\n
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